Chromebook Support

Chromebook Troubleshooting

With all issues, please do the following:

1. Physically click the logout button on the desktop (near the clock), then
2. The "Shut Down" button on the bottom left
3. Power up the device
4. Check to see if your issue persists

 

For problems with physical components (Examples: Keyboard, Screen, Touchpad, Battery), the hardware needs to be reset:

1. Turn off your Chromebook
2. Press and hold Refresh (Three keys to the right of esc) + tap Power
3. When your Chromebook starts up, release Refresh

For problems with Chrome based issues. (Examples: webpages improperly loading or working, logins not going to the next page, things not showing up):

Clear cache memory.

1. On your computer, open Chrome
2. At the top right, click "more"
3. Click "more tools" & "clear browsing data"
4. At the top, choose a time range. To delete everything, select "all time"
5. Next, go to "cookies and other site data" and "Cached images and files." Check these boxes.
6. Click "clear data"

If your issue persists and you require tech support, please speak with your teacher to be issued a classroom spare device and bring your Chromebook to the main office.